Lausanne, June 23rd, 2022 – EHL Advisory Services, the training and consultancy branch of EHL Group (the global reference in hospitality education, business solutions and innovation) has partnered Emirates, one of the world’s largest airline, to take its new hospitality strategy to the next level.
The collaboration between EHL Advisory Services and Emirates is one of the biggest people, process and product initiatives ever undertaken by the airline to empower its frontline teams on the ground and in the air as well as supporting departments to deliver a consistent customer and hospitality experience across all touchpoints.
It aims to drive consistency across all touchpoints and provide a framework for teams to deliver Emirates’ signature moments that evoke emotions and create positive memories and feelings for its customers.